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Patient FAQ

What are your staff's qualifications?

Our experienced providers are trained in emergency, family, and internal medicine. In fact, you'll find many are the same experts who have treated patients in local area hospitals.

Are you affiliated with any hospitals?

While we are not formally affiliated with any hospitals, we do work collaboratively with local providers, including your primary care or specialty doctor.

How much will my visit cost?

Fees vary, though are significantly lower than a visit to the emergency room and generally the same or slightly higher than a visit to your primary care doctor.

If you have insurance, the total charges will be determined based on your insurance provider's policy regarding urgent care and the level of care you receive during your visit with us. If you have further questions, please contact your insurance company.

For information on the estimated cost of a self-pay visit, please call your local PhysicianOne Urgent Care center.

If you have a question regarding billing, please contact our billing company, MDIII Billing Solutions, at 203-885-0814.

Do you accept insurance?

Yes, we accept most major insurances. Your co-pay is collected and required at the time of service. Please call your nearest PhysicianOne Urgent Care location to inquire if we accept your insurance.

What if I don't have insurance?

Not a problem. Insurance isn't required to visit PhysicianOne Urgent Care, and we have reasonable fees for those without insurance. In fact, you'll find our fees are competitive with other local health care providers. Feel free to call us for estimated cost information. Payment is required at the time of service. Please note: PhysicianOne Urgent Care does not accept personal checks.

Is an urgent care visit more affordable than an emergency room visit?

Generally speaking, our fees are far more economical than a visit to the emergency room, though this depends on your co-pay and the level of care you receive during your visit.

What if I need stitches?

though you and your provider can make that decision during your visit and assessment.

What if I have a broken bone?

We have on-site X-ray capabilities, so we're able to diagnose fractures and then splint them during your visit. We can also provide you with a copy of your X-rays on a CD for you to bring to your orthopedic physician for a follow-up appointment.

How can I make a comment or complaint about my visit?

For general informational requests, comments, or concerns, please fill out our convenient online contact form and the appropriate Manager will get back to you. Alternatively, you can contact the Office of Quality and Patient Safety for The Joint Commission at 1-800-994-6610 or send an email to complaint@jointcommission.org.